Question 1

How long will it take for my hair to ship?

Accepted Answer

• Natural brown hair  that is in stock is shipped 14 working days after you place your order
 • Highlighted hair that is in stock is shipped the 24 working days after you place your order
 • All Shipping times are estimates and may arrive earlier than listed above. If there are problems with the delivery address listed or weather the shipping may be delayed. 
 • Please check the descriptions of each product as shipping times vary depending on the product purchased. Each product has listed the shipping estimates and delivery times.

Question 2

What is the return policy?

Accepted Answer

Due to the nature of the products all sales are final. If you have any questions after you have received your order please send an email to orders@bbchairextensions.com (orders@bbchairextensions.com)

Question 3

Will I be refunded if my hair order is delayed?

Accepted Answer

No. If there is a delay in your order for any reason your order will not be refunded.

Question 4

How many bundles should I order?

Accepted Answer

The amount of bundles you should order will be determined hairstyle, length, desired fullness and size of your head.

While there are many variables to determine the proper amount of bundles to order below you can find a general guide to help:

12-16in you should order a minimum of 2 bundles
18-22in you should order a minimum of 3 bundles
24 or more inches you should order a minimum of 4 bundles

*This guide is not a guarantee but can be considered when purchasing 
*Remember to take your head size, desired style and length in mind when choosing the amount of bundles to order

Question 5

Can I cancel my order?

Accepted Answer

Once your order is placed you can not make changes to or cancel your order. Please be sure to confirm your order and information is correct before finalizing your order.

Question 6

Can I see the hair in person?

Accepted Answer

Yes. You can visit our salon suite at 4110 Maple rd, Amherst, NY 14226 suite 16.

Question 7

My package is delayed

Accepted Answer

Once we have shipped your package, it is recommended to use the tracking number from your order on the delivery companies website for updates on your package. Contact the delivery company if additional information is needed.

Frequently Asked Questions