Returns, Exchanges & Store Credit Policy

 

At Beauty by Choice, we take pride in providing premium-quality hair extensions and wigs. Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final.

 

Store Credit for Damaged Products

 

Store credit may be issued only if a product arrives damaged upon delivery. To be eligible, you must contact our Customer Care team at support@bbchairextensions.com within 48 hours of receiving your order and provide:

• Your order number

• Clear photographs of the damaged item

• Photographs of the original packaging

All claims are subject to review and approval by Beauty by Choice. Approved claims will receive store credit equal to the value of the affected item.

 

Exchanges for Incorrect Items

 

Exchanges are permitted only if you receive an item that differs from what was ordered. To request an exchange, you must notify us at support@bbchairextensions.com within 48 hours of delivery and provide:

• Your order number

• Photographs of the item received

• Photographs of the packaging and shipping label

The product must remain unused, unworn, unaltered, and in its original packaging with all tags and seals intact.

Upon verification, Beauty by Choice will provide instructions for returning the incorrect item and will ship the correct product at no additional cost.

 

Non-Eligible Requests

 

We do not offer refunds, returns, store credit, or exchanges for:

• Change of mind

• Incorrect color, texture, length, or product selection made at checkout

• Products that have been opened, worn, altered, installed, washed, colored, cut, or otherwise modified

• Normal variations in color, texture, or pattern inherent to natural human hair

• Delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control

 

Contact Us

 

For all approved claims and exchange requests, please contact our Customer Care team at support@bbchairextensions.com within 48 hours of receiving your order. Requests submitted outside of this timeframe may not be eligible for review.

By placing an order with Beauty by Choice, you acknowledge and agree to the terms outlined in this policy.

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